Frequently Asked Questions
- How do I confirm my booking?
- Who do I contact for general enquiries about my booking?
- When will I get my documentation?
- Do I require a Passport or Visa?
- What happens if there is a schedule change?
- How do I cancel my booking?
- Can I change my flight booking?
- Can I pre-book my seats?
- Will I need any vaccinations?
- How much luggage can I take?
- Do I require travel insurance?
- Where is the Fred.\ office?
- What is the dress code?
- Can I cruise even if I am not fully mobile?
- Can special diets be arranged?
- How do I keep in touch with home?
Q. How do I confirm my booking?
A. When you have chosen the holiday that you would like to book, you need to provide us with the following details:
- Full names and address of all passengers
- Any medical or dietary requirements and preference on dining i.e.: first or second sitting
- Method of deposit payment (or balance for departures within 10wks)
After we have received this verbal confirmation and the cruise has been booked, we will provide you with the following:
- Receipt of deposit and letter
- Confirmation invoice
- Any additional booking forms (e.g. cruise company or hotel), which you will need to complete and return to us.
Q. Who do I contact for general enquiries about my booking?
A. For general enquiries, including seating, baggage and meal requests, cancellations and amendment queries, please email firstname.lastname@example.org, clearly stating your booking number and your date of departure in the subject line or call 01473 242678.
What is the baggage allowance for my flight?
Your baggage allowance will usually be shown on your e-ticket or on the itinerary sent with your paper ticket (if applicable). If you are unsure about baggage allowance please email email@example.com, clearly stating your booking number and your date of departure in the subject line or call 01473 242678. Please note some airlines do not include any free baggage allowance and may charge for hold baggage at check-in.
Q. When will I get my documentation?
A. Tickets will be sent approximately 10 days prior to departure by e-mail or post. If you have not received your documentation 7 days prior to travel, please e-mail firstname.lastname@example.org clearly stating your booking reference, name and date of departure in the subject line.
Most tickets are electronic (e-tickets). For these, we will send an e-ticket receipt by mail or email, and this is sufficient for travel, as the Airlines hold your reservation electronically in their systems. You may be able to access your e-ticket information on-line by logging into the airlines website. You will need the airline locator number (alphanumeric and six digits), which is shown on your ticket, and the lead passenger name.
Please reconfirm onward flights with the airline locally to ensure that your departure times are correct. Airlines from time to time change their flight schedule and it may not be possible to advise you once you have departed the UK.
Q. Do I require a Passport or Visa?
A. All passengers require a full British passport in order to travel. All passengers must have at least 6 months validity left on their passport when they return. UK citizens will require visas for some countries, please check at the time of booking. If you are taking part in one of the cruise company shore excursions, you may not need to get your own separate visa. Any cruises visiting the Australian sub continent will require a visa
Q. What happens if there is a schedule change?
A. If a carrier advises Fred.\ of a schedule change on your bookings we will notify you of changes over 1 hour. Depending on your chosen method of communication this will be either by e-mail or post.
For changes between 1-4 hours we will send you a new invoice showing the new flight details.
For changes of 4-8 hours we will send you a new invoice showing the new flight details and will request that you contact us within 14 days if you require further assistance with regards to the schedule change. If we do not hear from you within 14 days we will consider this as an acceptance and any further changes will be classed as an amendment and charges will apply.
For changes over 8 hours we will send you a new invoice showing the new flight details and will require you to contact us to discuss your requirement in further details. We will not re-confirm your ticket until you have instructed us to do so.
If you wish to accept a schedule change you can do so by e-mailing us at email@example.com.
Q. How do I cancel my booking?
A. It is not possible to cancel your booking on line. Please contact us on 01473 242678 to cancel or amend a booking.
Please check our booking terms and conditions for cancellation charges, but please note that it will not be possible to cancel your holiday without losing the deposit advised at the time of booking. We therefore strongly recommend you take out suitable insurance to cover you for possible eventualities that would require you to cancel your holiday.
Q. Can I change my flight booking?
A. Most flight tickets are not refundable or changeable. If your flight ticket states "non-refundable" only, then in some cases changes can be made for a fee this would all be subject to the airlines terms and conditions. If your flight states "non-changeable and non-refundable", then it will not be possible to make changes to your flight booking.
To make changes to your flight please call us on 01473 242678.
Please note that we cannot accept responsibility for flights which you have changed directly on the airline website.
Q. Can I pre-book my seats?
A. Many flights offer a chance to pre-book seats before departure. This can be done by selecting the online-check in option on an airline's homepage and is usually available within 23-24 hours of the flight departure. Low cost carriers offer a chance to utilise 'Priority boarding' for a fee. We can book this for you but usually charge a handling fee for the service. We, unlike many Tour Operators, always try to book one item of hold baggage per person for each section of the flight.
Q. Will I need any vaccinations?
A. We will advise you of any mandatory vaccinations which the cruise company require you to have.
We also advise you to check with your GP for any other requirements that there may be. You can also contact MASTA (Medical Advisory Service for Travellers Abroad) on 0906 822 410.
Q. How much luggage can I take?
A. You will have a luggage allowance dependant on the airline carrier, usually approx 20-25kg, and remember to allow extra room for any souvenirs you wish to bring home.
Always check the exact hand luggage allowance with your airline prior to packing. A general guide is that hand luggage should not exceed height 450mm x width 350mm x depth 200mm. Most airlines have a hand luggage measurement gauge at check in.
If you are taking hand luggage please remember that rules regarding liquids remain in place. Liquids, gels and cosmetics exceeding 100ml are not permitted in hand luggage, and smaller containers must be taken in a transparent plastic bag.
For cruises which depart from and return to a UK port (e.g. Southampton to Southampton) you may take as much as you can carry!
Q. Do I require travel insurance?
A. All passengers require travel cover which includes protection against cancellation, illness, loss of luggage etc
Please advise us of your insurance details at the time of booking (if known)
Q. Where is the Fred.\ office?
A. If you want to write to us, or pop in for a visit, you can find us at:
2 Olympus Close
Q. What is the dress code?
A. Daytime suggestions
- Casual wear and shorts for hot weather
- Comfortable shoes for shore excursions and walking on deck!
- Lightweight jacket or coat for cool evenings
Formal Night suggestions
- Men may wear a tuxedo or dinner jacket
- Women may wear formal evening wear
Informal Night suggestions
- For men, jacket and tie or a smart shirt with a blazer
- Women can wear cocktail dresses or tailored trousers
Casual Night suggestions
- For men, open necked shirts and long trousers
- Dinner jackets are not required!
Q. Can I cruise even if I am not fully mobile?
A. If you are physically disabled, you must be accompanied by someone who can assist you in the case of an emergency. Most ships cater for wheelchairs, there are also cabins which are specifically for disabled passengers (limited amount).
For safety reasons, there may be a limit to how many wheelchairs are allowed on the ship.
Q. Can special diets be arranged?
A. Diabetic, fat free, vegetarian and gluten free meals can usually be provided. Some cruise companies provide kosher food; the production of this food is unsupervised.
You must advise us of any special dietary requirements at the time of booking.
Q. How do I keep in touch with home?
A. Passengers can use the telephone or fax on the ship. Some ships have email facilities and friends and family can contact passengers on the ship via telephone.
Please note there may be an extra charge for the above services! You can always send a postcard!